Terms of use

These Terms of Use regulate the use of the website www.masair.com owned by AEROTRANSPORTES MAS DE CARGA, S.A. DE C.V. (hereinafter "MAS AIR") with headquarters in Mexico City. By using MAS AIR website, you accept and agree these Terms of Use. If you do not agree, do not use the MAS AIR website.


The services offered through MAS AIR website are subject to MAS AIR transport terms and conditions. Because these terms and conditions may vary depending on the country of origin or destination of the shipment, it is recommended to contact the local office of MAS AIR to obtain a copy of the terms and conditions applicable to the required service.

MAS AIR Services may vary depending on the country in question.


MAS AIR reserves the right to modify and / or adjust at any time as required by the business, the rates for the services published on the Website

Interactive functions

In order to provide quality services, MAS AIR website contains interactive features, such as reservations, tracking, surveys, among others. MAS AIR reserves the right to restrict the use of interactive functions to any Client that misuses these functions. If the interactive features are blocked to your customer number, you must communicate directly to the telephone numbers of your sales representative to resolve the drawbacks of the blocking.

Intellectual property

The trademarks, logos, trademarks (collectively the "Trademarks") displayed on the Website are Trademarks of MAS AIR (AEROTRANSPORTS MAS DE CARGA, SA de CV), registered and unregistered, and can’t be used with respect to products and / or services that are not related, associated or sponsored by their holders of rights and that may cause confusion to Users and / or Suppliers, or in any way that discredits their rights holders.

All Trademarks and material published on the Website that are not owned by MAS AIR are the property of their respective owners. Nothing contained in the Website shall be construed as granting, by implication, rejection, or otherwise, any license or right to use any Trademark displayed on the Website without the written permission of MAS AIR or third parties that may be owners of said Trade Mark. The misuse of the Trademarks displayed on the Website, its social networks or on or through any of the services of the Website is strictly prohibited.

Any claim of property rights on the published content, may do so by email: legaldepartment@masair.com


Users of the MAS AIR Website agree not to:

  • Use the MAS AIR site for any illegal or fraudulent purpose
  • Remove any Copyright, Trademark or other proprietary rights from the MAS AIR site.
  • Create copies of any part of the MAS AIR site.

Limitation of liability

Your use of the MAS AIR Website is at your own risk. Neither MAS AIR (AEROTRANSPORTS MAS DE CARGA, S.A. de C.V.), nor any of its employees, managers, directors, or any other party involved in the commercial operation of MAS AIR will be responsible for any direct, indirect, special, consequential, or of other damages resulting from the use of the Content on the MAS AIR Web Site, or the impossibility of using it, including damages caused by viruses, inaccuracies or incomplete information on the website. The foregoing, in accordance with the limits established in the applicable Law.


The information obtained from the Users of the MAS AIR website will be considered as Confidential and will not be disclosed to any third party, unless it is necessary according to the Laws applicable to the case or in the need of the services provided by MAS AIR.


The user who has access to the MAS AIR website (www.masair.com), agrees to receive the cookies transmitted by the MAS AIR servers. "Cookie" means a data file that is stored on the hard drive of the user's computer when the user has access to the MAS AIR website. Cookies may contain information such as the identification provided by the user or information to track the pages that the user has visited. A Cookie cannot read the data or information on the user's hard drive or read Cookies created by other sites or pages. Cookies can be disable and deleted through the options of your web browser. However, Cookies allow you to take advantage of the personalized features we offer, so we recommend that you leave them activated.


These Terms of Use will be governed by Mexican law and the courts of Mexico City will be competent, expressly renouncing any other jurisdiction or jurisdiction that may correspond to them due to their present or future domiciles.


MAS AIR reserves the right to modify these Conditions of Use unilaterally at any time. If you do not accept the modifications of these Terms of Use, do not use the Website. The use of the MAS AIR Website implies acceptance of these Terms of Use and its possible modifications.

Doubts or Comments

If you have any questions, questions or comments about MAS AIR or these Terms of Use or if you wish to make a complaint regarding the MAS AIR website (or its Content), you can contact us by e-mail: legaldepartment@masair.com

Last modified: December 1, 2018

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